3 Questions You Should Ask Your Air Conditioning Technician

When looking for an air conditioning technician, Stockbridge homeowners will usually check the internet and call a few companies. While there are many great HVAC companies, finding them can be a challenge. These three questions should be asked of each prospective company to separate the good from the great.

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What is Wrong with My A/C in English?

Before having any work done on the system, the homeowner should understand completely the problem and how the technician will fix it. Homeowners should ask the technician to go through their diagnostic process and how they determined what the problem is. The tech should not use technical speak, instead use plain terms that the homeowner can understand. A good technician should be able to explain the problem and the fix in plain English without confusing the homeowner. Homeowners should pay attention for things that don’t seem to make sense or if a lot of other costly repairs suddenly manifest during the diagnosis. The best example is low refrigerant without a leak. The refrigerant loop is a closed system, so the only way the refrigerant can be low is if there is a leak.

What Warranties Do They Offer?

Most of the A/C manufacturers will offer warranties on their units, but homeowners need to get the details of these warranties. They should also find out if the repair company offers any warranties or guarantees on their work. The best system with the best warranty will still cost money if it is not installed properly. Homeowners should look for A/C companies that offer a guarantee on their work because that means they stand behind the job they have done.

How Much Will It Cost?

While the overall cost is important, it should not be the deciding factor between companies. Many of the less than honest HVAC companies will offer a very simple estimate with a low price. Then, after they begin working on the unit, they will add to the estimate raising the overall price past the other companies. The estimate should be detailed, listing all the parts that will be needed and an accurate gauge of the amount of labor hours needed to do the repairs.

When working with an air conditioning technician, Stockbridge homeowners should feel comfortable and trust they are not being taken advantage of. The partnership should be a good relationship that can be revisited several times for different problems.